Privacy Policy for Crafflux

Effective Date: 7th October, 2024

At Crafflux Technologies, we are committed to respecting and protecting your privacy. This Privacy Policy applies to the Crafflux Technologies platform, mobile applications, and any services provided through our website where this policy is featured. It describes how Crafflux Technologies collects, uses, shares, and secures personal information provided by users, including artisans and customers. By accessing and using our services, you agree to the collection and use of information in accordance with this policy.

1. Information Collection

Crafflux Technologies collects specific personal information necessary for you to access and use our platform and services. This personal information includes but is not limited to:

• First and Last Name
• Email Address
• Phone Number
• Address
• Country of Residence
• Payment Information (processed securely by third-party providers)
• Account Information (username, password, and profile details)

We may also collect non-personally identifiable information such as:

• IP Address
• Browser Type
• Device Information
• Usage Data (pages visited, time spent on site, and interactions with features)

2. Use of Collected Information

We use the information collected from you to enhance your experience on the Crafflux Technologies platform and to ensure smooth and secure transactions between artisans and customers. Specifically, the information may be used for the following purposes:

• Account Creation & Management: To create and manage your user profile and enable you to interact with the platform’s features, including purchasing and selling products.

• Promotion and Marketing: With your consent, we may send you promotional communications, including information about new products, services, features, surveys, newsletters, offers, promotions, contests, and events. You may opt-out of receiving promotional emails at any time by following the instructions provided in those communications.

• Communication & Support: To communicate with you about your account, transactions, changes to policies or terms, and to provide customer support or respond to inquiries you submit.

• Transaction Processing: To securely process payments and manage orders, including verifying financial details for both artisans and customers.

• Product Development & Improvement: To help us improve our platform and services by conducting research, surveys, and troubleshooting. We may use the information to test new features and develop enhancements to the platform.

• Security & Fraud Prevention: To protect the integrity and security of the platform, including verifying accounts and monitoring for fraudulent activity or abuse. We use the information to detect, investigate, and prevent security breaches and unauthorized access to the platform.

• Compliance with Legal Obligations: To comply with applicable laws, regulations, legal processes, or government requests, including the enforcement of our terms and policies.

3. Information Sharing and Disclosure

Crafflux Technologies does not sell or rent your personal information to third parties. However, we may share your information in the following situations:

• Third-Party Service Providers: We may share your information with trusted third-party service providers who assist in providing services, such as payment processing (e.g., Paystack), data storage, and customer support. These providers are only authorized to use your information as necessary to perform their functions and are required to protect your information in accordance with this policy.

• Legal Requirements: We may disclose your personal information if required by law, legal processes (e.g., subpoena, court order), or fraud investigations. This may include responding to requests from law enforcement agencies, regulatory bodies, or other authorities.

• Aggregated Information: We may share aggregated, anonymized data that does not identify individual users with third parties, such as business partners, for analytics, marketing, and product development purposes.

4. Data Retention and Security

4.1 Data Retention
Crafflux Technologies retains your personal information for as long as your account is active or as needed to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to delete your account or request that we no longer use your personal data, you may contact us at hello@crafflux.com.

4.2 Data Security
We implement a range of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure payment gateways, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

5.1 Use of Cookies
Crafflux Technologies uses cookies and similar tracking technologies to enhance your experience on our website and mobile applications. A cookie is a small data file that is sent to your browser from a website and stored on your device. Cookies help us remember your preferences, improve the usability of the platform, and provide a more personalized experience.

5.2 Types of Cookies We Use:

• Session Cookies: Temporary cookies that remain on your device until you close your browser. These cookies enable core functionality, such as keeping you logged in during a session.

• Analytics Cookies: We use third-party analytics tools, such as Google Analytics, to track and report website traffic. These cookies help us understand how users engage with the platform, so we can improve our services.

5.3 Managing Cookies
You can control and manage cookies through your browser settings. You may choose to block or delete cookies; however, this may affect your ability to use certain features of the platform.

6. Children’s Privacy

Crafflux Technologies does not knowingly collect personal information from children under the age of 13 (or the age of consent applicable in your country). If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at hello@crafflux.com, and we will take steps to delete such information.

7. Your Rights

Depending on your location, you may have certain rights with respect to your personal information. These rights may include:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information under certain circumstances.
• Right to Object: You may object to our processing of your personal information for certain purposes, such as direct marketing.
• Right to Data Portability: You may request to receive your personal information in a structured, commonly used format.

To exercise any of these rights, please contact us at hello@crafflux.com. We may need to verify your identity before processing your request.

8. Amendments to This Privacy Policy

Crafflux Technologies may amend this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When updates are made, we will notify users by updating the “Effective Date” at the top of this policy. In certain circumstances, we may seek your consent for any material changes to how we collect, use, or disclose your personal information. Please review this policy periodically to stay informed about any updates.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us at:

Email: hello@crafflux.com

We are committed to resolving any concerns you may have regarding our privacy practices and ensuring that your experience on our platform is secure and transparent.